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What’s your Customer Culture?

Last week, I was booking a hotel through a large global booking platform – there was an error on their site due to which an incorrect booking happened. What happened next was surprising – customer service denied that there could have been an error on the site, and refused to help. They claimed that they […]

Lead Nurturing Strategies for Start-ups

This is the most critical and heart-breaking part of acquiring customers. It can sap even the most persistent. But there is no alternative if you want to convert your qualified lead to an invoice. In the first place, consider yourself lucky you have a set of qualified leads. Most start-ups do not enjoy that luxury. […]

Lead Generation Strategies for Start-ups

Being a young enterprise, you have a product and you have your first set of paying customers. Now the challenge is to take your product to market, generate volumes and gain market share. What are the strategies and plans that you need to adopt to generate a list of prospective customers whom you could pitch […]

Entrepreneurship lessons from the Aam Aadmi Party

How could I resist Snigdha’s hint to opine on startup lessons from AAP’s historic Delhi performance! So here it goes on startupcentral. Key lessons: – Great businesses are created by playing into market shifts – Startups need sharp focus and positioning – Run a well-designed proof of concept – The founder is the best salesperson […]

The 5 P’s of great presentations

A quick cheat sheet for you to start making great presentations now. Plan: For both the audience size as well as their expectations. Pitching your idea to a set of 5 investors is completely different from getting 500 people to vote for your start-up in a large competition. Do your homework to make sure that […]